Refund policy

To return eligible items (clothing only), you must request a return within 14 days of original shipment date, and return the item(s) within 21 days of original shipment date. Items received after 21 days may be eligible for consignment. Click here to learn more about consigning your items with Joy of Luxury.

$15 will deducted from your refund when your item is processed. Your refund will be processed after the item is received by our showroom and inspected for any additional signs of use or wear. Once this process is completed, your refund will be initiated, and may take 5-7 business days to reflect on your original form of payment.

At this time we cannot accept returns or exchanges on purchases of handbags or accessories. Since all items are consignment pieces, once an item sells the consignor is paid resulting in handbags and accessories being final sale. Please keep this in mind when shopping with us. If you have any questions, please do not hesitate to contact us. 

Please also be aware that all of the items listed with us are previously owned. Unless described as 'brand new', items may not be pristine and majority have been carried. Please review photos carefully with zoom prior to purchasing. If a flaw is shown in a photo but not written out in the description, this is not considered misrepresentation. 

All items are guaranteed authentic but if an item is found to be counterfeit with a third party reviewer or not as described, please contact us for further instructions. If you receive an item that you do not believe is authentic or is not as described, please email us immediately at info@joyofluxury.co so we can properly assess and rectify the situation accordingly. We must be alerted of any issues within 3 days of the tracking indicating delivery.

Learn more about our Authenticity Guarantee.